Refund policy

Return and Refund Policy

Last Updated: 28/08/2024

1. Introduction

Thank you for shopping with fititstore.com. We want you to be delighted with your purchase. If you are unhappy with your order, please review our return and refund policy below.

2. Returns

Eligibility:

  • Timeframe: Items can be returned within 14 days from the date of delivery.
  • Condition: Items must be unused, unwashed, and in their original packaging with all tags attached. Items that are damaged, altered, or not in resalable condition are not eligible for return.

How to Return:

  1. Request a Return: Contact our customer service team at [customer service email/phone number] to initiate a return. Provide your order number and reason for the return.
  2. Return Authorization: We will provide you with a Return Authorization Number and return shipping instructions.
  3. Pack and Ship: Repack the item(s) securely and include the Return Authorization Number. Ship the package to the address provided by our customer service team.

3. Refunds

Processing Time:

  • Refunds: Once we receive your returned item, we will inspect it and process your refund within [X] business days. Refunds will be issued to the original payment method used for the purchase.

Shipping Costs:

  • Original Shipping Fees: Original shipping fees are non-refundable.
  • Return Shipping Costs: You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item).

4. Exchanges

Eligibility:

  • Exchange Requests: If you would like to exchange an item for a different size or color, please follow the return procedure and place a new order for the desired item. Exchanges are subject to product availability.

5. Non-Returnable Items

Certain items are non-returnable, including:

  • Final Sale Items: Items marked as “final sale” or “non-returnable” at the time of purchase.
  • Personalized Items: Custom or personalized items are not eligible for return or exchange.

6. Damaged or Defective Items

If you receive a damaged or defective item, please get in touch with us within 14 days of receiving your order. We will arrange a replacement or issue a full refund, including return shipping costs.

7. Contact Us

If you have any questions about our return and refund policy or need assistance with a return, please contact us at:

fititstore.com
Sargodha Pakistan
fitstore92@gmail.com
03007936130

8. Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for any updates